Realme, the popular smartphone brand, has recently come under scrutiny due to allegations of collecting user data without their consent. The issue revolves around a feature called "Enhanced Intelligent Services" that is enabled by default on Realme UI 4.0, running on most Realme smartphone models. This controversy was brought to light by a Twitter user, who pointed out that the feature collects various types of user information, including device information, app usage statistics, location data, calendar events, and even statistics about unread SMS messages and missed calls.
Realme's smartphone has a feature (Enhanced Intelligent Services) that captures the user's data (call logs, SMS, and location info) and it is "On" by default.
— Rishi Bagree (@rishibagree) June 16, 2023
You can only see this "on" by default feature when you go to Settings -> Additional Settings -> System Services ->… pic.twitter.com/QS3f6wMF3R
The user raised concerns about the feature being enabled without the user's knowledge and consent. While the feature is designed to enhance user experience by optimizing device functions based on individual usage patterns, the permissions required to access and analyze this data should ideally be granted by the user explicitly. Users of OnePlus smartphones also expressed similar concerns since OxygenOS merged with Realme UI as a result of a co-partnership between the two brands.
The seriousness of these allegations caught the attention of Rajeev Chandrashekar, the Union Minister of Electronics and Technology in India, who acknowledged the issue and assured that the government would investigate the matter further. This news has sparked widespread debate and concern among smartphone users in India, particularly due to Realme's Chinese origin and previous data-related controversies associated with Chinese brands.
In response to the allegations, Realme issued a statement emphasizing their commitment to user privacy and security. They clarified that the "Enhanced Intelligent Services" feature aims to optimize device usage, specifically battery life and temperature performance. Realme stated that they do not collect any data related to SMS messages, phone calls, or schedules, contrary to the initial description of the feature. They assured users that all data processed within this service is encrypted and stored strictly within the user's device, complying with Android security mechanisms. Realme also highlighted that users have the option to manually enable or disable the feature based on their preferences.
While Realme has clarified their stance on the matter and asserted their commitment to user privacy, the concerns raised by users are understandable given the history of data-related controversies involving Chinese smartphone brands. The controversy has gained significant attention, leading to the Indian government ordering an investigation into the matter to ensure transparency and protect user rights.
The seriousness of these allegations caught the attention of Rajeev Chandrashekar, the Union Minister of Electronics and Technology in India, who acknowledged the issue and assured that the government would investigate the matter further. This news has sparked widespread debate and concern among smartphone users in India, particularly due to Realme's Chinese origin and previous data-related controversies associated with Chinese brands.
In response to the allegations, Realme issued a statement emphasizing their commitment to user privacy and security. They clarified that the "Enhanced Intelligent Services" feature aims to optimize device usage, specifically battery life and temperature performance. Realme stated that they do not collect any data related to SMS messages, phone calls, or schedules, contrary to the initial description of the feature. They assured users that all data processed within this service is encrypted and stored strictly within the user's device, complying with Android security mechanisms. Realme also highlighted that users have the option to manually enable or disable the feature based on their preferences.
While Realme has clarified their stance on the matter and asserted their commitment to user privacy, the concerns raised by users are understandable given the history of data-related controversies involving Chinese smartphone brands. The controversy has gained significant attention, leading to the Indian government ordering an investigation into the matter to ensure transparency and protect user rights.
It is important for smartphone users to remain vigilant about their privacy and stay informed about the permissions they grant to apps and features. Being aware of the data collection practices of smartphone manufacturers can help users make informed decisions and maintain control over their personal information. As the investigation unfolds, it will be crucial for Realme and other smartphone brands to prioritize user privacy and security while developing and implementing new features, ensuring transparent communication and consent from users regarding data collection and usage.
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-Anurag
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