The seriousness of these allegations caught the attention of Rajeev Chandrashekar, the Union Minister of Electronics and Technology in India, who acknowledged the issue and assured that the government would investigate the matter further. This news has sparked widespread debate and concern among smartphone users in India, particularly due to Realme's Chinese origin and previous data-related controversies associated with Chinese brands.
In response to the allegations, Realme issued a statement emphasizing their commitment to user privacy and security. They clarified that the "Enhanced Intelligent Services" feature aims to optimize device usage, specifically battery life and temperature performance. Realme stated that they do not collect any data related to SMS messages, phone calls, or schedules, contrary to the initial description of the feature. They assured users that all data processed within this service is encrypted and stored strictly within the user's device, complying with Android security mechanisms. Realme also highlighted that users have the option to manually enable or disable the feature based on their preferences.
While Realme has clarified their stance on the matter and asserted their commitment to user privacy, the concerns raised by users are understandable given the history of data-related controversies involving Chinese smartphone brands. The controversy has gained significant attention, leading to the Indian government ordering an investigation into the matter to ensure transparency and protect user rights.